Our Services

Comprehensive support for all your washing machine needs

Comprehensive Support Services

We provide end-to-end support from consultation to after-sales service

Pre-Sales Consultation

Our expert team provides personalized guidance to help you choose the right washing machines for your specific needs.

Logistics & Delivery

We handle all aspects of shipping and delivery, ensuring your products arrive safely and on time.

After-Sales Support

Our dedicated after-sales team provides technical support, maintenance, and repair services.

Our Service Offerings

Detailed information about our comprehensive service packages

Pre-Sales Consultation

Pre-Sales Consultation

Our experienced sales consultants work closely with you to understand your specific requirements and recommend the most suitable washing machine models for your needs.

  • Personalized product recommendations based on your needs
  • Detailed product demonstrations and comparisons
  • Custom quotations for bulk orders
  • Sample testing arrangements
  • Technical specifications and compatibility assessment
Contact Our Sales Team
OEM/ODM Services

OEM/ODM Services

We offer comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to help you create custom washing machine solutions under your brand.

  • Custom product design and development
  • Private labeling and branding
  • Customized packaging solutions
  • Prototype development and testing
  • Quality assurance and certification support
Discuss Your OEM/ODM Requirements
Installation & Training

Installation & Training

Our technical team provides professional installation services and comprehensive training to ensure optimal performance of your washing machines.

  • Professional installation by certified technicians
  • Operator training for commercial clients
  • Maintenance training for technical staff
  • Detailed operation manuals and guides
  • Video tutorials and online resources
Request Installation & Training
After-Sales Service

After-Sales Service

We provide comprehensive after-sales support to ensure your washing machines operate at peak performance throughout their lifecycle.

  • 24/7 technical support hotline
  • Warranty service and parts replacement
  • Regular maintenance programs
  • Repair services by certified technicians
  • Software updates and upgrades
Contact Support Team

Our Service Process

How we work with you from inquiry to after-sales support

Initial Inquiry

Contact us with your requirements and specifications. Our team will respond within 24 hours.

Consultation

Our sales team will discuss your needs in detail and provide product recommendations.

Quotation & Order

We provide a detailed quotation based on your requirements and process your order upon confirmation.

Production

Your order enters production with regular updates on progress and expected delivery dates.

Delivery & Installation

We coordinate shipping and installation to ensure your products arrive safely and are set up correctly.

After-Sales Support

Our support team remains available for technical assistance, maintenance, and any other needs.

Service Plans

Choose the service package that best fits your needs

Standard Support

  • 2-year warranty
  • Email and phone support
  • Online documentation
  • Parts replacement
  • Priority response
  • On-site service
  • Preventive maintenance
Contact Us
Popular

Premium Support

  • 3-year warranty
  • 24/7 email and phone support
  • Comprehensive documentation
  • Parts replacement
  • Priority response
  • On-site service
  • Preventive maintenance
Contact Us

Enterprise Support

  • 5-year warranty
  • 24/7 dedicated support
  • Comprehensive documentation
  • Parts replacement
  • Priority response
  • On-site service
  • Preventive maintenance
Contact Us

What Our Clients Say

Testimonials from satisfied customers

Client
Robert Johnson

Laundromat Owner, USA

"The after-sales service from New Era is exceptional. Whenever we've had an issue with our commercial washing machines, their technical team has responded quickly and resolved the problem efficiently. Their preventive maintenance program has also helped us minimize downtime."

Client
Maria Garcia

Hotel Manager, Spain

"We've been using New Era washing machines in our hotel for over 5 years now. Their installation team was professional and thorough, and the training they provided to our staff was invaluable. The machines are reliable, and when we do need support, their team is always responsive."

Client
Ahmed Al-Farsi

Appliance Distributor, UAE

"As a distributor of New Era washing machines, I've been impressed with their OEM/ODM services. They've helped us develop custom models for our market, and their logistics support ensures timely delivery. Their commitment to quality and service has made them a valuable partner for our business."

Need assistance with your washing machines?

Our service team is ready to help you with any questions or support needs.

Contact Us Today