Frequently Asked Questions

Our factory is located in the Industrial Zone of Guangzhou, Guangdong Province, China. Our 50,000 square meter manufacturing facility is equipped with advanced production lines and state-of-the-art technology to ensure the highest quality standards for our washing machines.

Yes, we export our washing machines to over 50 countries worldwide. We have extensive experience in international trade and logistics, ensuring smooth delivery of our products to customers around the globe. Our products comply with various international standards and certifications, making them suitable for different markets.

Our washing machines are certified by various international standards, including:

• CE Certification (European Union)
• UL Certification (United States)
• ISO 9001:2015 (Quality Management System)
• ISO 14001:2015 (Environmental Management System)
• Energy Star Certification
• RoHS Compliance
• CCC Certification (China)

We can also obtain additional certifications based on specific market requirements.

Energy efficiency is a core focus of our product development. Most of our washing machines are rated A+++ (the highest energy efficiency rating in Europe) or Energy Star certified (for the US market). Our latest models feature inverter motors, eco-friendly wash cycles, and water-saving technologies that can reduce energy consumption by up to 40% compared to conventional washing machines. We continuously invest in research and development to improve the energy efficiency of our products.

Our minimum order quantity varies depending on the product type:

• Standard models: 20 units per model
• OEM/ODM orders: 100 units per model
• Commercial/Industrial machines: 5 units per model

We can be flexible with MOQ requirements for long-term partnerships. Please contact our sales team to discuss your specific needs.

We offer various shipping terms, including FOB, CIF, and EXW. The standard delivery time for regular orders is 30-45 days after order confirmation and receipt of deposit. For OEM/ODM orders, the lead time is typically 60-90 days. Delivery times may vary depending on order quantity, customization requirements, and shipping destination. We work with reliable logistics partners to ensure safe and timely delivery of our products.

To claim warranty service, please contact our customer support team with your product serial number and purchase details. For distributors and business customers, we have a dedicated support portal where you can submit warranty claims. Depending on the issue, we will either provide replacement parts, technical support for on-site repair, or arrange for the return and replacement of the product. Our goal is to resolve warranty claims promptly to minimize any disruption to your operations.

Yes, we provide technical support and spare parts for our washing machines for at least 10 years after the model is discontinued. Even after the warranty period, our support team is available to assist with troubleshooting and maintenance advice. Spare parts can be ordered through our distributors or directly from our after-sales service department. We also offer maintenance contracts for commercial and industrial customers to ensure the long-term performance of their washing machines.

We offer various customization options for OEM/ODM orders, including:

• Custom branding and logo placement
• Control panel design and user interface
• Exterior design and color options
• Feature set and washing programs
• Capacity and dimensions
• Energy efficiency ratings
• Packaging design
• Custom manuals and documentation

Our flexible manufacturing capabilities allow us to accommodate a wide range of customization requirements.

Our OEM/ODM development process typically includes the following steps:

1. Initial consultation to understand your requirements and market needs
2. Concept development and design proposal
3. Prototype development and testing
4. Refinement based on feedback and testing results
5. Certification and compliance testing
6. Production setup and quality control planning
7. Mass production and quality assurance
8. Packaging, shipping, and after-sales support

We work closely with our clients throughout this process to ensure the final product meets their expectations and market requirements.